Frequently Asked Questions
Can I get a refund, return, or replacement?
Cash refunds aren’t generally offered — we provide store credit or replacements for eligible issues reported within 5 days of delivery.
Refunds only provided if required by law (e.g., faulty items).
Not eligible: earrings, sizing issues, damage reported after 5 days, damage caused by the buyer, or change of mind.
To claim: contact bbjewellerynz@gmail.com within 5 days.
[Read the full Refund & Returns Policy → https://brokebitchjewellery.com/policies/refund-policy]
How do I care for my jewellery?
To ensure the longevity of your jewellery, it is recommended to store pieces in a dry place, avoid exposure to harsh chemicals, and clean them regularly with a soft cloth. Proper care can significantly extend the life of your accessories.
Is the jewellery waterproof?
Our pieces are crafted from a variety of materials, so water resistance can vary between styles. Some items are waterproof and safe for everyday wear, while others may require more delicate care.
We recommend checking the product description for each piece to see if it’s water-friendly. When in doubt, avoid prolonged exposure to water to keep your jewellery looking its best.
Do you offer international shipping?
Yes, we provide international shipping options to ensure that customers worldwide can enjoy our products. Shipping rates and delivery times may vary depending on the destination.
How long does shipping take?
Once you’ve placed your order, please allow 1–3 business days for processing and dispatch.
New Zealand orders: 3–6 business days
International orders: 2–4 weeks, depending on the destination and local customs.
You’ll receive a confirmation email once your order has been shipped.
Are your products suitable for sensitive skin?
Many of our products are designed with sensitive skin in mind, utilizing hypoallergenic materials where possible. However, individual reactions may vary, and we recommend reviewing product descriptions for specific material information.
How does your ring sizing work?
Our standard ring sizes are based on US sizing:
Size 6 – fits most XS/S
Size 7 – fits most S/M
Size 8 – fits most M/L